Online Reputation Management (ORM)

We get it. Sometimes online reputation damage can be embarrassing and even soul-crushing. In the digital world in which we live, anyone can find out anything about you or your business. It’s no secret that controversies in this age of web and social media spread like wildfire. A wrong article, review or move, could have hundreds of people speaking negatively about your brand in no time. This kind of messaging can stick around on the internet forever, especially in Australia with our lax privacy laws.

While our social media experts know just the right way to bring the spotlight to your brand, our online reputation management team always ensures you keep being the star. 

What is Online Reputation Management?

Are there articles, posts, and reviews that you don’t want on the first page of Google? If someone Googles your business or name and these come up, they can affect you and your business and reputation negatively. At Dezign Digital we see the effect of this all the time (there’s not much we haven’t seen online!) and we can help replace the negative articles with positive articles.

Why Choose Us?

Dezign Digital can undertake online reputation management specific to the Australian marketplace, which is quite different to other countries. Poor reputation leads to revenue loss, reduced brand value, extra marketing costs, low customer retention, and countless other issues.

What do we offer in our reputation management service? Depending on the situation and project, below is a subset of services we can provide for you, your business and your situation.

Online Reputation Analysis 
Crisis Control 
Positive Image Development 

Online Reputation Analysis 

Google and countless social media platforms have millions of people on each of them. Sometimes, it's already too late before you know your brand's reputation is in trouble. That's why our reputation management experts run relentless monitoring on your brand every month so that even the tiniest crisis is caught on our radar as soon as possible. 

We monitor hundreds of responses to your posts and online reviews and check what other people say about your brand online. We can also help you set up a periodic feedback system so that no customer issue goes unnoticed. 

Crisis Control 

Once Dezign Digital has been alerted about the crisis, it's time for damage control. Our experts will first extinguish the situation by crafting a strategic communication plan to address the issue.

With online reputation management, Dezign Digital can assist in planning a campaign so that the story is positive or at least fair and balanced. Remember Dezign Digital can uproot most crises with carefully planned marketing campaigns.

Positive Image Development 

Reputation management is not just about proving your side of the story in times of crisis or ensuring that nothing taints your current reputation. It's also about relentlessly working on your reputation and building a strong positive image so that new customers feel more comfortable doing business with you and choose your brand over and over again instead of your competitors.

Our reputation management experts, proficient in handling customers and leads, help your brand establish a dominant presence in the industry with a reputation that attracts new leads from every platform. Connect with us to know more!

Connect With Our Reputation Management Experts 

Collaborating with our reputation management team helps you get your online reputation back. It can also increase your customer lifetime value, retain quality employees, appeal you to your clients, get better reviews and improve your brand’s position in the market. Unlock all these benefits with just one simple click! So drop us a message today. 
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